Privacy Policy

Effective for Autotest Northallerton

INTRODUCTION
This privacy policy sets out how Autotest Northallerton uses and protects any information that you provide when you use this website.
We are committed to safeguarding your privacy. Any personal or browsing information you share with us will only be used in accordance with this privacy policy.
We may update this policy from time to time, and encourage you to review it regularly to stay informed of any changes.

PERSONAL INFORMATION WE COLLECT WHEN YOU VISIT OUR WEBSITE
When you visit our website, we may automatically collect certain technical information about the device you’re using. This includes your browser type, IP address, and possibly a unique device identifier.
We may also track your activity on the site—such as which pages you visit, how long you stay, which links you click, and which site referred you. This helps us improve your browsing experience.
This kind of data is known as Device Information. It cannot be used to personally identify you, and we do not store it any longer than necessary for its intended purpose.
We collect this information through cookies, which are small text files stored on your device to help the site function properly and efficiently.
Some cookies are essential for basic website functionality (e.g., remembering your service enquiry details or booking preferences). Because these cookies are not personally identifiable and are necessary for the site to work, we don’t require your consent to use them.
We may also use third-party cookies for analytics and marketing purposes, which can potentially identify you indirectly. Where these are used, we will always ask for your consent before placing them.
Additional data (such as your IP address and browser details) may also be logged temporarily for technical and security reasons, with appropriate safeguards in place.

PERSONAL INFORMATION WE COLLECT WHEN YOU MAKE AN ENQUIRY OR BOOK A SERVICE
When you use our website to request a quote, book a service, or contact us via a form, we may collect the following information:
Your name
Your address
Your contact information (phone number and/or email address)
Details about your vehicle or service requirement
If online payments are available (e.g. for a deposit or service booking), you may be asked to enter card details. This information may be collected by a secure third-party payment gateway.
We do not store your full payment details on our servers. If card information is stored for convenience (e.g. future bookings), it will be held securely by our payment provider and identified only by a token, last 4 digits, and expiry date.
You can remove stored payment details at any time by contacting us or logging into your customer account (if applicable).

HOW WE USE DEVICE AND PERSONAL INFORMATION
Device Information is used to:
Detect and prevent fraud or security issues
Understand how visitors use our website
Improve the functionality and content of our site
Measure the performance of our marketing campaigns
Personal Information is used to:
Respond to your enquiries or service requests
Process bookings and carry out vehicle services or repairs
Communicate with you about your appointment or enquiry
Screen for fraudulent activity
With your consent, send occasional service reminders or promotional messages

SHARING YOUR INFORMATION
We only share your information with third parties where absolutely necessary—for example, with payment processors or technical service providers working on our behalf.
We may also disclose your data where required to comply with legal obligations or protect the rights and safety of Autotest, our customers, or others.

REMARKETING & ADVERTISING
From time to time, we may use advertising tools (e.g. Google Ads or Facebook) to show you relevant ads. This may involve sharing non-identifiable data or cookies with third-party platforms. Consent will always be requested before these cookies are placed.

DO NOT TRACK
Our website does not currently respond to “Do Not Track” browser signals.

GDPR – YOUR RIGHTS
If you are a resident of the UK, EU, or another jurisdiction where GDPR applies, you have the right to:
Access the personal data we hold about you
Request a copy of your data
Request that we correct or delete your data
Withdraw consent at any time
To exercise any of these rights, please contact us using the details at the bottom of this policy.

CHANGES TO THIS POLICY
We may update this privacy policy periodically to reflect changes in our business, website functionality, or legal obligations. Please check this page from time to time for updates.

Contact Us:
If you have any questions about this privacy policy or how your information is handled, you can contact us at:
Autotest Northallerton
84a High St,
Northallerton
DL7 8PP
Phone: 01609 777151
Email: info@theautotest.com

Hi and thanks for visiting the Autotest Northallerton. We've been proudly running the Autotest since we first opened our doors back in 1994. Over the years, we’ve built a reputation for honest advice, reliable work and good old-fashioned customer service—something I still believe in wholeheartedly. Whether you’re popping in for your MOT, a service or just some advice, you’ll always get a warm welcome from our team. We’re a friendly bunch with years of experience under our belts and we genuinely care about keeping you safe and on the road. So whether you're a regular customer or it’s your first time with us—welcome! We’re glad you’re here.

— Stuart Clemmet (Director)